Review the workflow
We identify where claims stall and which responsibilities consume your team’s time.
PDR OPERATIONS & CLAIMS SUPPORT
You repair the dents.
We move the claims.
Refined Solutions 360 handles the insurance follow-up, documentation and customer communication that pull your team away from profitable repairs.
360° CLAIM WORKFLOW
Momentum at every stage.
01EstimateREADY
02SupplementSUBMITTED
03ApprovalIN REVIEW
04RepairSCHEDULED
05PaymentTRACKED
One accountable partner keeping the details organized, the conversations active and the next step visible.
20+Years combined industry experience
6Core areas of operational support
1Team focused on forward momentum
WHAT WE TAKE OFF YOUR PLATE
Operational support built around the way PDR works.
Not a general call center. Not generic administrative help. Refined Solutions 360 is focused on the follow-up and documentation demands surrounding paintless dent repair claims.
Insurance Claim Follow-Up
Consistent communication with carriers, adjusters and customers to prevent claims from going quiet.
LEARN MOREEstimate & Supplement Writing
Accurate, detailed and insurance-ready documentation that helps move the process forward.
LEARN MOREPayment & Approval Tracking
Clear visibility into inspections, approvals, supplements, deductibles and outstanding payments.
LEARN MORECustomer Communication
Professional updates that keep vehicle owners informed and reduce status calls to your shop.
LEARN MOREPDR Administrative Support
Organized files, CCC ONE assistance and reliable coordination across every active repair.
LEARN MORECatastrophe & Hail Support
Flexible operational capacity for high-volume seasons, storm deployments and growing teams.
LEARN MORETHE COST OF STALLED WORK
Every unanswered call, incomplete file and missed follow-up creates friction between the repair and the payment.
Technicians lose repair time
Customers lose confidence
Approvals take longer
Cash flow becomes less predictable
A CLEARER WAY FORWARD
Give every active claim an owner and a next step.
Consistent follow-up with insurance companies
Accurate estimates and supplement documentation
Clear customer and repair-status communication
Organized records and visible outstanding actions
A SIMPLE START
Support that fits your operation.
Define the handoff
Together, we establish access, communication rules and clear ownership for each task.
Keep work moving
We manage assigned follow-up and keep your team informed of progress and next actions.